How can I get technical support for the WaveTrack platform?Our technical support team is available via email at [email protected]. You can also submit a detailed request through our contact form on the contact.html page. We aim to respond within 24 hours on business days.
What are the contact details for the CoastLayer Canada Editorial Office?For editorial inquiries, data partnerships, or research collaboration, please contact the CoastLayer Canada Editorial Office at [email protected]. The office is located at 999 Canada Place, Suite 600, Vancouver, BC V6C 3E2.
How do I report an issue with buoy data or wave model visualizations?Please report any data discrepancies or visualization issues directly to our data integrity team at [email protected]. Include the buoy ID, timestamp, and a description of the issue for a faster resolution.
Where can I find documentation or user guides for coastal analysis tools?Comprehensive user guides, API documentation, and tutorial videos are available in the 'Resources' section of our website. For specific questions not covered, our support team can provide guided assistance.
Who should I contact for questions about AI model integration or coastal planning?For inquiries related to AI-supported coastal planning, model integration, or marine research partnerships, please reach out to our research coordination team at [email protected].